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P&O Cruises FAQ

  • Are any P&O ships adult only?
    Yes. Arcadia and Aurora are exclusively adult only ships.
  • When is the best time to book a cruise?
    2-3 years in advance can offer some great early savings or if you can wait till the last minute there can be some huge savings 7-90 days pre-cruise. If you do wait till the last minute you will need to pay the full balance at time of booking.
  • Is there a doctor onboard?
    There is a medical centre onboard each ship with trained professionals. Expect to pay upwards of £90 for an appointment with additional costs for prescriptions etc.
  • Are there Covid-19 vaccination and testing requirements?
    For the majority of cruises there are no longer any vaccination or testing requirements. However there may be individual cruises which need to adhere to local restrictions, check here for update: https://www.pocruises.com/cruise-with-confidence/vaccination-and-testing-policy.
  • What documents are required at the cruise terminal?
    * Passport * Boarding pass (available on My P&O Cruises) * Evidence of valid travel insurance * Documents required for countries you are visiting. Check here for more info: https://www.pocruises.com/cruise-with-confidence/destination-requirements.
  • How do I prebook activities/restaurants?
    Log into My P&O Cruises: https://my.pocruises.com/mycruise/login Shore Excursions, Spa & Drinks should all be available from the time of booking. Dining & Entertainment - will become available 14 days before departure.
  • When will my cabin be allocated?
    Most cabins will be allocated 2 weeks before sailing however sometimes this can be as late as the day of departure.
  • Can I prebook the 'Captain's Table'?
    This can only be booked once onboard on the My Holiday page.
  • Can I take alcohol/soft drinks on a P&O cruise ship?
    See our blog post here: https://www.georgeanddan.com/post/can-i-take-alcohol-soft-drinks-on-a-p-o-cruise-ship
  • How much luggage can i take onboard?
    For sailings to/from Southampton you can take as much luggage as you can comfortably fit into your cabin. Each item of luggage should weigh no more than 23kg for safety and handling purposes. For fly cruises visit the flight page in your booking online for luggage allowances.
  • When can i board?
    You will be advised a time for embarkation once you have checked in online. This normally starts from 12noon but can be earlier.
  • I have booked the 'Select' fare and have not indicated that i do not want an upgrade. If one is offered do i have to take it?
    'Select' fare upgrades are completed after the customer has opted in. If upgraded you will have to move to the new cabin. If you have chosen your cabin and do not want an upgrade ensure you opt out of the upgrade scheme at booking or call P&O directly.
  • Do P&O cabins have hairdryers?
    Yes, a hairdryer is provided in all cabins.
  • What toiletries are provided in cabins?
    The White Company - Flowers hand wash, body wash and shampoo is provided.
  • Can I call a cabin onboard?
    Yes, as long as you have the cabin number you want to call just type this into the phone in your cabin or one located in the public areas.
  • Can I post a postcard/letter?
    Yes, just drop it off to reception at least 2 hours before departure (3 hours if the ship is at anchor) and a charge will be added to your onboard account (depending on destination this can be from £1.60 to £3.25).
  • Are there fridges in the cabin?
    Yes, all cabins have a fridge. Typical dimensions: width 34cm height 45cm depth 25cm.
  • Is there a laundrette onboard?
    All P&O ships have a laundrette onboard and are free to use with washer, dryers and ironing stations. There is normally one on each cabin deck. Make sure to take detergent and conditioner as this is sometimes not available to buy.
  • Can I change currency onboard?
    Yes, at reception onboard you can exchange currency with either cash or your onboard account. Usually only currencies relevant to your itinerary will be available.
  • Is there a charge to use the pool?
    The majority of pools are complimentary however there are some located within the spas or the Retreat which may incur a charge.
  • What is 'Celebration Night'?
    Celebration Night is the Captain's welcome. There is an enhanced five course menu in the MDR (Main Dining Room) and a dress code of black tie. You will also receive a free glass of fizz and the Captain will address the ship from the bridge. For dining use the My Holiday page to join a virtual queue or visit the restaurant to request a table. Black tie is usually required in all MDRs, Epicurean, Crows Nest and some bars.
  • Is there a microwave for use?
    There are no microwaves for passenger use nor can you bring one onboard.
  • Are there any free drinks onboard?
    Yes. Buffet - water and hot drinks are available during opening hours. Juices are also available at breakfast. MDR - water, tea and coffee are available. Juices are also available at breakfast. Some ships also have water bottle refill stations (Arvia & Iona).
  • Is there duty free onboard?
    Duty free is available on board and is normally open when the ship is at sea or shortly after leaving a port. Beauty products, alcohol, cigarettes and tobacco are available. If alcohol is purchased it is stored for you to collect on the last day of the cruise. For allowances see: https://www.gov.uk/bringing-goods-into-uk-personal-use/arriving-in-Great-Britain
  • When disembarking do you receive an itemised final bill?
    Yes, you should receive a final paper account statement to your cabin during the night before disembarkation. It will provide purchases by location by day but will not be itemised down to specific drinks etc. The statement will show onboard credit redeemed against purchases as well as any loyalty saving discount. For a real-time statement use your TV to view your bill. If you need to dispute a transaction make sure you visit reception as soon as possible as it can get very busy on disembarkation day.
  • Do you have to tip?
    No, tipping/gratuities are included in the cruise fare.
  • Who is eligible to purchase a drinks package?
    Packages are available to purchase pre-cruise via My P&O Cruises. Drinks packages are available on cruises of five nights or more and must be purchased for every day of your cruise. You can buy packages at any bar on board until midnight on night two of your cruise and you can use your package in all the restaurants, bars and cafés on board. Each adult assigned to the same cabin must purchase the same drinks package. Sharing is not permitted. Children can have the refresh package independently of their parents. There is no requirement for adults in the same cabin to also purchase a package. When a Classic or Deluxe Drinks Package is purchased, a free Refresh package will be offered for all the children travelling in the same cabin only (aged 16 and under).
  • Do i have to purchase a drinks package for the entire duration of my cruise?
    Yes, a guest must purchase the drinks package for the entire duration of their holiday. Packages can only be purchased on board during the first two days of their holiday. Any guests doing back-to-back cruises or multiple sectors of a cruise can purchase a package for the entire duration of their time on board.
  • Can i purchase products outside of my package?
    Yes, you can still purchase products that are outside of your drinks package. Plus, if you have a Classic or Deluxe drinks package, you'll receive a 20% discount on all drinks that are not included in the package offering.
  • Does everyone in my cabin need to buy a drinks package?
    The sharing of packages isn’t permitted, so each adult sharing a cabin must buy the same drinks package individually. If you’re travelling with children 16 years and under and you choose either a Classic or Deluxe drinks package, we’ll include the Refresh drinks package at no extra cost.
  • Do i have to buy a drinks package?
    No, you can pay for your drinks individually instead. For most this will likely work out cheaper than a package.
  • Can adults purchase the Refresh drinks package?
    Yes, the Refresh package can be purchased by anyone.
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